Dedicated service, prompt support!

Phu Yen Xanh apologizes for the incident that caused your product to malfunction and require warranty service. Phu Yen Xanh Solutions Co., Ltd. offers two types of support specifically for customers who purchased products from Phu Yen Xanh during the warranty period:

1. For products that are complete solutions or systems, our technicians will be sent to your location to provide free on-site support and troubleshooting during the warranty period. If the customer is located in a province, the customer is kindly requested to cover travel and accommodation costs during the support period.
2. For individual products, please refer to the detailed Warranty Information.

I. WARRANTY

Repairing malfunctions and technical problems caused by manufacturing defects.

A. Warranty Regulations

• The product is covered by a free warranty if it is still within the warranty period, calculated from the date of delivery. The warranty covers all technical issues within the warranty period stated on the warranty certificate, warranty sticker, and according to the regulations of each manufacturer.
• The product must have a warranty card or warranty sticker from the company, distributor, or manufacturer. If the product does not have a serial number recorded on the warranty card, it must have a warranty sticker from phuyenxanh.vn (including the original warranty sticker).
• To facilitate our customers, our warranty is based entirely on the warranty sticker for products that can be affixed with one.

B. Cases not covered by warranty:

• The product is out of warranty or the warranty card is missing (Applies to products that cannot have a warranty sticker affixed).
• The barcode number or serial number on the product is unidentifiable or incorrect compared to the warranty certificate.
• The decals printed with serial numbers, barcodes, MAC addresses, IMEI numbers, etc., on the product show signs of peeling, tearing, or erasure.
• Data, documents, texts, and software are provided free of charge and stored with the product (including during the warranty period).
• Unauthorized dismantling or repair by individuals or technicians who are not employees of phuyenxanh.vn.
• The product is damaged or destroyed due to mechanical impact, deformation, dropping, breakage, collision, scratching, damage from moisture, rust, water leakage, animal intrusion, natural disasters, fire, or use of incorrect voltage.
• Warranty cards or warranty stickers that are torn, missing, covered with another sticker, or modified (including the original warranty sticker) are defective.
• In the event that your product has a warranty sticker from another company or there is a discrepancy in the information on the warranty certificate or purchase order: In this case, the warranty department will compare the information with the original sales invoice number stored at the company, the company's software, or information from the distributor, manufacturer, or other customers who purchased the same product at the same time. If there is a discrepancy, your product will not be covered under warranty (This could be due to the company's warranty sticker being lost and misused, or a minor error during data entry or printing). We kindly ask for your understanding.
• The warranty does not cover shipping and delivery costs.
• Warranty is void if there are signs of insect infestation inside the machine. All of the above cases are subject to the general standards of the manufacturer.

II. MAINTENANCE

Maintenance: Includes cleaning the product, maintaining the wiring, installing software programs, and repairing minor malfunctions that can be fixed (excluding equipment replacement). The maintenance schedule and costs depend on the agreement between phuyenxanh.vn and the customer.

III. WARRANTY, MAINTENANCE, AND EXCHANGE POLICY:

• Our detailed warranty policies and terms are clearly stated on each product.
• In particular, most products purchased at phuyenxanh.vn are covered by a 1-for-1 exchange warranty throughout the warranty period (This is the key difference in phuyenxanh.vn's warranty policy. Other companies only offer 1-for-1 exchange within the first 7 days).
• All devices are covered by a free warranty for the entire warranty period.
• In the event that there are no replacement items available, we will agree to exchange them for other items of equivalent value, or we will refund the full amount you paid.
• If it cannot be repaired, the store will replace it with an equivalent product, and this product does not necessarily have to be new.
• For products not covered by the 1-to-1 replacement warranty, the warranty processing time is 3-7 days from the date of receipt (excluding Sundays and public holidays), and may be faster or slower depending on the specific case.
• For irreparable devices that are out of stock due to discontinuation or removal from the market, customers must wait for the distributor to exchange them for a replacement of equivalent or higher value, with the difference determined by current market prices. The warranty period for the replacement product will continue from the original warranty period, not restart from the beginning.
• For devices that cannot be repaired domestically and must be sent to the manufacturer overseas, the repair time may extend from 4 to 6 weeks. In this case, the store will replace the product with one of equivalent functionality for your temporary use.
• If a customer requests to receive the exact same product or type that was sent for warranty repair, we will provide a temporary replacement part while the original device is being repaired, and we will extend the warranty period accordingly.
• In case of force majeure, you may choose one of the following options:

1. You can switch to an equivalent or higher-spec device at an agreed-upon cost.
2. Return the product at the agreed price.

IV. CONTACT, QUESTIONS, AND COMPLAINTS REGARDING PRODUCT EXCHANGE, WARRANTY, AND MAINTENANCE

We do not offer free in-home warranty service. If you require in-home support and warranty service, a fee will be charged as agreed upon by both parties. For any questions or complaints regarding product exchange, warranty, and maintenance, please contact us at the address below:
government: phuyenxanh.vn – phuyenxanh.com – phuyenxanh.com.vn – phuyenxanh.info – phuyenxanh.edu.vn – phuyenxanh.net
E-mail: info@phuyenxanh.vn – support@phuyenxanh.vn
Hotline: 0933 719 613
Follow our Fanpage Phu Yen Xanh
Head Office: 9th Floor, Office Area, Pearl Plaza Building, 561A Dien Bien Phu Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
Showroom: 80/15D, TX52, Thoi An Ward, Ho Chi Minh City, Vietnam
Phone: (028) 7109 8678