USER PRIVACY POLICY

Protecting personal data and building trust with our customers is very important to us. Therefore, we will use your name and other related information in accordance with the Privacy Policy. Phu Yen Xanh Solutions Co., Ltd. only collects information necessary for sales transactions. Phu Yen Xanh Solutions Co., Ltd. will retain customer information for the period required by law or for specific purposes. You can access the website and browse without providing personal details. At that time, you are anonymous, and we cannot know who you are unless you log into your account.

ARTICLE 1: COLLECTION OF PERSONAL INFORMATION

Phu Yen Xanh Solutions Co., Ltd. Phu Yen Xanh Solutions Co., Ltd. collects, stores, and processes your information for the purchasing process and for subsequent notifications, and to provide services. This includes, but is not limited to, personal information such as: Title, name, gender, date of birth, email, address, phone number, fax number, payment details, credit card payment details, or bank account details.

Phu Yen Xanh Solutions Co., Ltd. will use the information you provide to process your order, provide services and information requested through the website and at your request. Furthermore, we will use this information to manage your account; verify and execute online transactions, audit web data downloads; improve website layout and content and tailor it to users; identify website visitors, conduct demographic research, and send information including product and service information, unless you indicate otherwise. If you do not wish to receive any marketing information from us, you can opt out at any time.

Your order details are stored by us, but for security reasons, we cannot directly disclose them. However, you can access this information by logging into your account on the website. There, you will see your order details, the products you have received and those that have been shipped, as well as details of your email, bank, and newsletter subscriptions. You are committed to maintaining the confidentiality of your personal data and are not permitted to disclose it to third parties. Phu Yen Xanh Solutions Co., Ltd. is not responsible for any misuse of your password if it is not our fault.

Phu Yen Xanh Solutions Co., Ltd. may use your personal information for market research; details will be anonymized and used only for statistical purposes. You can opt out at any time. Any responses to surveys or polls we ask you to complete will not be shared with third parties. The only requirement is to disclose your email address if you wish to participate. Your responses will be stored separately from your email address.

ARTICLE 2: ENSURING CUSTOMER RIGHTS

To protect customer rights, the website management team provides customers with essential information they need to know before participating in transactions and services on the website, ensuring customer safety. Customers should carefully review information related to products and services being traded on the website, including: price, brand, specific support services, terms of use, address, delivery method, payment method, bank account number, and other relevant information.

Phu Yen Xanh Solutions Co., Ltd. The regulations stipulate that individuals registering as customers must provide complete and relevant personal information such as: Full name, contact address, email, ID number, phone number, bank account number, payment card number, etc., and are responsible for the legal validity of this information.

Phu Yen Xanh Solutions Co., Ltd. is not responsible for and will not address any claims related to a member's rights if the personal information provided by that member during initial registration is inaccurate.

Phu Yen Xanh Solutions Co., Ltd. needs to provide customers with important information they need to know before engaging in payment transactions for services on the website, ensuring customer safety.

ARTICLE 3: PROTECTION OF PERSONAL INFORMATION

Phu Yen Xanh Solutions Co., Ltd. We collect customers' personal information when they register as members, and other information during the process of customers providing feedback on product and service quality, and sharing customer stories.

ARTICLE 4: SCOPE OF INFORMATION USE

Customer information is used solely for the website's management and business operations, as well as for providing to affiliates. Phu Yen Xanh Solutions Co., Ltd. We may also use the information we gather to inform customers about other products or services available on the platform. https://phuyenxanh.vn/ or its affiliated companies, or to contact customers to understand their perceptions of current products and services or potential new products and services that may be introduced. Customers' personal information may be shared with other companies, but only when necessary to fulfill customer requests or for related purposes. This includes providing services and sufficient information to ensure secure online or in-store payments, supporting customer service systems, managing customers, and receiving customer feedback…

ARTICLE 5: CONFIDENTIALITY COMMITMENT

Phu Yen Xanh Solutions Co., Ltd. We only collect personal information to the extent appropriate and necessary for our legitimate commercial purposes. We maintain appropriate measures to ensure the security, integrity, accuracy, and confidentiality of the information provided by Users. Furthermore, we also have appropriate measures in place to ensure that third parties also use security measures to protect the information we provide to them.

Personal information and private data of users are collected, stored, and protected seriously, accurately, and securely.

Businesses establish separate software systems for collecting and storing information, which are operated exclusively by the company's own servers and backup servers. The security of users' personal and private information is absolute and will not be disclosed to any third party unless requested by a competent government authority.