Introducing KOTITI Vietnam Company Office

Deployment of a full Panasonic Analog PBX system supplied by Phu Yen Xanh.

Overview of KOTITI Vietnam Company

KOTITI Vietnam Company is a subsidiary member KOTITI Testing & Research Institute (South Korea) – one of the Asia's leading testing, research, and quality certification organization..

In Vietnam, KOTITI active in the following areas:

• Testing and analysis of textile and fashion quality

• Testing and inspection of consumer products.

• Research and certification of product standards for export businesses.

• Quality management training and consulting services for businesses.

KOTITI Vietnam Company's office is located at Ho Chi Minh City, whose operating structure includes:

• Management & Administration Office

• Modern testing and laboratory

• Customer Service and Partner Care Department

• Technical & Training Department

To optimize operations Internal communication – customer service – partner networking, KOTITI Vietnam has chosen Phu Yen Green Solutions Co., Ltd. as a supplier and implementation partner Panasonic full Analog PBX system.

Challenges & Requirements

• Office Multiple departments – multiple floors – separate testing areas, request:

  • Fast and accurate internal communication. between departments

  • The landline telephone system is clear, stable, and easy to use. for office and technical staff

  • Full call center featuresAutomatic call forwarding, voicemail, call recording, internal group calling.

  • Flexible scalability when the office increases the number of users

• The system requirements must:

  • Ensure compatible with existing infrastructure

  • High durability, consistent with the operating model of international organizations

  • Easy to maintain and operate for the IT and administrative departments.

Panasonic Analog PBX solution provided by Phu Yen Xanh

Phu Yen Green We have provided consultation and implemented the project comprehensively. Panasonic full Analog PBX system give KOTITI Vietnam Company Office.

Key features of the solution:

✅ Panasonic high-end analog PBX:

• Panasonic PBX system KX-NS / KX-TES / KX-TDA series (practical options)

• Large capacity, supports connecting multiple internal branches.

• Compatible with existing terminals.

✅ Panasonic synchronized landline phone equipment:

• Provide Panasonic Analog telephones Premium for:

  • Senior leadership and management

  • Sales and Customer Service Department

  • Testing laboratory – technical department

  • Reception area

  • Internal meeting room

✅ Key features:

• Free internal calls between departments.

• Flexible call forwarding between departments/branches

• Display incoming caller ID – call history

• Personal Voicemail for customer contact departments

• Call recording (depending on the options in the deployment package)

• Easily expandable, Easily integrated with IP/VoIP systems for future upgrades.

✅ Infrastructure synchronization:

• Implement a synchronized wiring system and create a detailed diagram based on the office floor plan.

• Ensures high aesthetic appeal – easy maintenance – easy management

Benefits

🌐 Improve internal communication efficiency.:

• Staff and employees of the connecting departments Fast - Accurate - Stable

• Supporting seamless operational coordination between testing laboratories, sales departments, and technical departments.

🌐 Enhance customer and partner service.:

• Provide more professional customer service with voicemail and call recording features.

• Customer support hotline Smart call forwarding, ensuring that no important contacts from international clients are missed.

🌐 Optimizing operational management:

• The administrative and IT departments can easily manage and operate the system.

• High stability, good durability, suitable for the stringent work requirements of international businesses.

🌐 Increase brand value:

• A professional call center system helps to reinforce the brand image. KOTITI Vietnam Company To be A modern, friendly, and professional international testing and certification service provider.

Conclude

Panasonic full Analog PBX system solution by Phu Yen Green The implementation has helped KOTITI Vietnam Company Office:

✅ Modernize the entire internal communication system.
✅ Improving the effectiveness of customer and international partner care.
✅ Ensuring stable, durable, and easily scalable operation.
✅ Enhancing professional brand value in an international business environment.

Phu Yen Green Proud to be a part of KOTITI Vietnam on the journey Modernizing communication infrastructure to support the development of international standard testing services in Vietnam..